Beta software. The Platform is a proof of concept provided for evaluation. It is not a hardened production system.
1What this is, and who provides it
The P_success Q&A Platform (“the Platform”) is a beta decision-support tool provided by SynesisLabs Pty Ltd (ACN 700 856 088), an Australian company trading as SynesisLabs.ai (“we”, “us”). You can contact us at hello@synesislabs.ai.
The Platform estimates a probability of success for a described initiative, using a scoring model and AI-generated research.
The Platform is an AI system. The Define Project conversation, and every research note, rationale, scenario, benchmark and summary the Platform returns, are generated by an AI model, not written by a person.
The Platform does not provide financial product advice, legal advice, investment advice or tax advice, and it is not a substitute for due diligence or professional advice. Nothing in the Platform creates an advisory relationship between you and us.
By using the Platform you agree to these terms. If you do not agree, do not use it.
2Who can use the Platform
You may use the Platform if you are at least 18 years old and, where you are using it in the course of employment or engagement, you have authority to accept these terms on behalf of that organisation. In that case “you” means both you and that organisation.
Access is by approval and may be withdrawn. Accounts are managed through our authentication provider. You are responsible for keeping your credentials secure and for activity carried out under your account. Tell us promptly if you believe your account has been used without your authority.
The Platform is free to use during the beta. If we introduce fees, we will tell you before they apply to you.
3Your material, and your privacy
Our Privacy Policy explains what we collect, what we retain, who we disclose it to, and the choices available to you. It forms part of these terms. It is a notice of how we handle information, not a consent under the Privacy Act; where we need your consent, we ask for it in the Platform.
Two points sit here rather than there, because they are obligations on you rather than descriptions of what we do.
Material you may not submit. This applies wherever you can enter text or a file: the project description, the Define Project conversation, uploaded documents, and anything you send us in support correspondence.
Do not submit:
- Information about a person that reveals their health or disability, racial or ethnic origin, political opinions or affiliations, religious or philosophical beliefs, trade union or professional association membership, sexual orientation or practices, criminal record, genetic information, or biometric data used to identify them. Australian privacy law treats this as “sensitive information”, and collecting it requires a consent we do not ask for. Aggregated figures that cannot identify anyone are not sensitive information and are fine.
- Other people’s personal information, unless you have a lawful basis to disclose it to us and to the service providers named in our Privacy Policy.
- Material subject to export or defence trade controls, including anything on the Defence and Strategic Goods List.
- Material you are contractually or legally barred from disclosing.
Ordinary business material under a confidentiality obligation is generally suitable.
What the model does with your documents. The model reads documents you add as evidence, not as background. Its outputs routinely quote figures, dates and plans taken from them, together with the source file’s name, and those outputs are retained as described in the Privacy Policy. If a document contains material you would not want retained inside an output that quotes it, do not add it to the Platform.
4Accuracy of outputs
Outputs are model-generated estimates produced by automated processing. They can contain errors, omissions, fabricated statements and bias, and small changes to inputs can change them materially. The scoring model is experimental and has not been externally validated.
You should not rely on an output as a sole source of truth, as a statement of fact, or as a substitute for professional advice. You agree to verify outputs independently and to obtain professional advice before making any material decision.
5Acceptable use
You may not use the Platform to:
- breach any law;
- infringe the intellectual property, privacy or confidentiality rights of others;
- develop or evaluate weapons;
- generate material that harms or sexualises minors, or that targets vulnerable people;
- deceive or defraud any person; or
- reverse-engineer, scrape or extract our methodology, equations, calibration constants or prompts, or use the Platform to build a competing product.
Because requests are processed through our Anthropic account, Anthropic’s Usage Policy also applies to your use of the Platform.
We may suspend or terminate your access for breach of this section. We will give you notice where it is practicable to do so, and may act without notice where the breach is serious or where notice would expose us or a third party to risk.
6Intellectual property, outputs and feedback
Ours. The Platform, including its equations, calibration constants, prompts, parameter taxonomy and report templates, is our confidential intellectual property. We grant you a limited, revocable, non-transferable, non-sublicensable licence to use the Platform for your own internal evaluation during the beta. Your confidentiality obligation survives termination.
Yours. You retain ownership of the material you submit. You grant us a non-exclusive licence to use it to operate the Platform for you and, where the “Help improve our platform” switch is on, to calibrate and improve the Platform. That licence ends for future use when you turn the switch off, and extends to material already retained only as described in the Privacy Policy.
Outputs. As between you and us, you may use the outputs the Platform generates for you. The Platform may generate similar or identical outputs for other users, and we grant no exclusivity over them.
Feedback. If you send us feedback, suggestions or bug reports, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.
7Responsibilities
We are responsible for the Platform’s code, prompts and scoring model, for the servers that process your requests, for our relationships with the service providers named in the Privacy Policy, and for following reasonable security practices.
You are responsible for having the right to submit the material you upload, for obtaining any approvals or permissions that material requires, for files you export from the Platform, and for the conclusions you draw from its outputs.
8No warranty
The Platform is provided “as is” and “as available”, with no warranty of any kind to the maximum extent permitted by law, including no warranty that outputs will be accurate, complete, current, available, uninterrupted, secure or fit for any decision. Section 9 sets out how this interacts with rights that cannot be excluded.
9Limits on our liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where the Australian Consumer Law applies and our liability can be limited, our liability is limited, at our option, to resupplying the Platform or paying the cost of having it resupplied.
Subject to the paragraph above, and to the maximum extent permitted by law:
- we are not liable for indirect or consequential loss, loss of profit or opportunity, business interruption, loss or corruption of data, regulatory penalties, third-party service failures, or events beyond our reasonable control; and
- our total liability for all claims arising out of or in connection with these terms or the Platform is limited to AUD $100, or the fees you paid us in the 12 months before the claim arose if that amount is greater.
These limits do not apply to fraud or fraudulent misrepresentation.
10Indemnity
You indemnify us against third-party claims, and reasonable costs we incur in defending them, arising from your use of the Platform in breach of these terms, from material you submitted that you had no right to submit, or from your infringement of a third party’s rights.
We will notify you promptly of any claim to which this section applies, will not settle it without your consent (not to be unreasonably withheld), and will allow you to conduct the defence. This section does not apply to the extent the claim is caused by our own breach or negligence.
11Changes, suspension and ending access
We may change these terms, the Privacy Policy and the notice shown when you enter the Platform. A change takes effect when we publish it.
A change is material if it reduces your rights or adds to your obligations. Where one is material, we show you what changed and ask you to accept it before you next use the Platform. Other changes are shown to you in the Platform where they are worth knowing about.
A change to what the “Help improve our platform” switch covers is put to you on its own. The change applies only to material you submit after you agree to it.
If you do not accept a material change, you cannot continue to use the Platform. You may stop using it, and ask us for access to, correction of or deletion of what we hold, as section 10 of the Privacy Policy describes.
Either of us may end your access at any time. Because this is a beta, we may also withdraw, suspend or discontinue the Platform, in whole or in part, at any time. We will give reasonable notice where practicable.
12General
These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and any courts able to hear appeals from them.
To the extent permitted by law, any claim arising out of or in connection with these terms or the Platform must be commenced within 12 months of the date the claim arose.
If any provision of these terms is unenforceable, it is severed and the remaining provisions continue in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent. These terms, together with the Privacy Policy, are the entire agreement between us about the Platform.